Job Responsibility
1. Product pre-sales / after-sales technical support
- Analyze customer needs through PLM/PM and sales, conduct technical feasibility assessments, and provide customers with solutions and delivery plans based on the company existing capabilities or product platforms. If can not be solved, refer PLM/PM to R&D.
- Directly participate in technical communication with customers when necessary, comprehensively and accurately understand customer needs, solve product technical problems during the sales process, support the sales team in completing pre-sales work.
- Solve technical problems encountered by customers when using developed products to improve customer satisfaction before volume production. Once in standard production, goes through normal RMA and service process.
2. Product definition
- Participate in the technical analysis of target markets and market and customer needs, evaluate and analyze product technical requirements and formulate a technical specification of the required product under the request of PLM/PM
- Systematically position a product and come up a product proposal with company existing capabilities or product platforms to support PLM/PM for business decision.
3. Product development and management
- Based on the product technical and business requirements, come up a product development technical objective, milestones and volume production plan.
- Lead the product development, testing and sample delivery, work closely with the MT&E team and production/manufacturing engineering to drive product design, development and pilot production, and manage product development progress and quality until have over to volume production.
- Only develop or engineer a product based on the company existing capabilities or product platforms.
Key assessment indicators
- Contribution of products supported by sales to the business unit's revenue.
- Successful production transfer rate of developed products
- Customer satisfaction
Key Competences
- Professional skills: technical expertise, product definition.
- Management skills: project management skills, problem solving skills, organization and coordination skills, team management skills, logical analysis skills, resource co-ordination skills.
- Personal qualities: goal-oriented, self-driven, quick response, teamwork, strong sense of responsibility
Professional skills
- Microtechnology processes
- Mask design (Expert, KLayout, Clewin, L-edit)
- CAD (SolidWorks, AutoCAD, Inventor)
- Scripting (Matlab, Expert/Lisa)
- Coordination of multi-dimensional requests especially for mask design
Job qualifications
- Bachelor degree and above
- Work experience: 2 or more years in product management or development, working experience in laser, semiconductor and other manufacturing industries is preferred.
- Professional qualifications: background in electronics, optics, materials, physics and other scientific disciplines.
- English proficiency: English can be used as working language.
- Computer operation: proficient in the use of office software.